Shipping Details

Orders will be processed and dispatched within 72 hours of receiving them. Orders placed on the weekend will be processed the next business day. Please note during holiday periods this processing time may be delayed.

If you have received a faulty item we will replace it. Please contact info@survivingsadness.co.nz for any issues with your order.

Once dispatched your postage cost can not be refunded.

New Zealand: 
Signed Courier Service*: $6.50
Estimated Delivery Time: 2-5 working days from date of postage.
*Please advise in notes at checkout, if you want 'no signature required'.

 

Australia:
NZ Post airmail: $10 
Untracked Shipping Estimated Delivery Time: 3-10 working days from date of postage.

 

United States of America:
NZ Post airmail: $15 
Untracked Shipping Estimated Delivery Time: 3-10 working days from date of postage.
Please email us if this option is not working and would like a custom quote. sherylgarden@gmail.com

United Kingdom:
NZ Post airmail: $15 
Untracked Shipping Estimated Delivery Time: 3-10 working days from date of postage.
Please email us if this option is not working and would like a custom quote. sherylgarden@gmail.com

 

*Duties & Taxes: 
You may be charged duties or custom fees as part of your government policy for your state, region or country. These are payable by you, the consumer, when importing foreign goods. 

When purchasing online the government collects that tax on the way into the country because the seller has not paid them the sales tax because the state of origin is different from the state of destination. Duties are a government charge for importing goods from a foreign place. 
You, as the consumer are responsible for covering the cost. If you are ordering from the UK you will be sent a letter to request payment of the duties and taxes before the goods will be released to you. If you are ordering from the US you will be charged the duties and taxes after you have received the goods in the form of a letter.